Questions & answers

01. Before boarding you should be able to identify. It will be sufficient as the captain of the ship can show his or her Identification. It is also a requirement for insurance that the captain of the ship 21 years or older.

02. When you arrive we expect you to be prepared for your boatin holliday and you are informed of navigation rules. Click here if you want to read more..

Suitable for starting Captains:

• Palan 800 (Haai, Kikker) – beds: 2 Adults and 2 small children
• Palan Sport 950 OK (Wammes) – 4 beds
• Palan Sport 950 AK (Wendelmoed) – 6 beds
• Palan C 950 (Koddok, Kloek) – 6 beds
• Palan C 950 (Biroubelle) – 5 beds
• Palan C 950 (Wetterwille) – 7 beds

Preference for some experienced captains:

• Palan DL 1100 OK (Cristine) – 4 beds
• Palan Sport 1100 OK (Aegir) – 4 beds
• Palan DL 1100 (Timmerman, Albatros, Toemaar) – 6 beds
• Palan DL 1100 (Soleil, Parel) – 6 beds

For the bigger motorcruisers like Super Vios (l’Esperance), Blauwe Hand (Nautilus) and Jacabo (Mayflower) experienced captains are required.

03. Before sail the instructors will tell you all about the ship you haven rented. In a short practical lesson/course you will be taught what to do in practice. You will practice mooring, maneuvering etc. yourself. Especially if you have no experience, it is important that passengers on board are also involved in the explanation. Particularly when mooring and in map reading. Also, in emergency cases, a passenger should be able to take over the steering wheel.

Like a car, a yacht must also be checked regularly. Before departure you will carry out these checks together with the intructor. During your cruise, you must do these things yourself. Below you can read a number of issues discussed and practiced before departure.

Upon arrival, after / during instruction, we discuss a suitable route for you according to your experience. We try to take into account the towns and lakes if you want to see.

04.Of course you want to know what it costs to rent a motorcruiser.

You can click here to open our price list 2017.

Here you will find week prices off all our boats in rental. These price are without discounts and extra’s (incl. VAT and hull-insurance).

Possible extra costs:

• Diesel/fuel: You start with a full tank. Upon return, it will be refueled and settled.
• Deposit / Own Risk: You have to damage liability of € 400 (€ 500 for vessels greater than 11 meters).
• Cleaning: You can clean the boat yourself (inside and outside) or include cleaning to you booking.
• Extras: It is possible to add bedding, towels etc to your reservation
• Port fees: € 0 to € 1.50 per meter / night.
• Bridge Money: € 0.00 to € 30.00 a week. (No bridge money in South Holland).

05. Our Motoryachts have a deposit/own risk of € 400,00 till € 500,00 (per incident).

• The deposit/own risk for motoryachts untill 9,50 meter is € 400,00.
• The deposit for larger motoryachts till 15 meter is € 500,00 (Super Vios, Blauwe Hand en Jacabo 1500).

The alleged deposit is your own risk / liability for:

• Damaged or missing inventory
• Damage on our motoryachts inside and outside
• Damage to third parties

For all damages to the alleged deposit, you are liable and the amount will be deducted from your deposit (per incident).
You can transfer the deposit to our bankaccount, 14 days before departure (stated on the invoice) or pay on arrival in
cash, ATM or credit card through a reservation (the amount is put into reserve; not directly withdrawn from your credit
card).

06. If you do not have a cancellationinsurance yourself, you can add this to your reservation. We charge 5% of the basic rentalprice of the ship.

Covered reasons for cancellation:

• desease, death or accidents of family; husband/spouse, brothers, sisters, parents, parents in law, (foster-) children.
• divorce; after reservation
• unvoluntary unemployment without own blame; not later than 1 month after ending off the booked holiday.
• unexpectedly not getting a Visa; unless requested too late
• malfunction of private vehicle short before departure
• allocation rentalhouse; within 30 days before start of the trip.
• buying a house; on deliver and/or transferdate within 60 days before start of the trip

Exceptions coverage of cancellationinsurance:

• war, terrorism, riots etc.
• flu epidemic
• bad weather (storm, rain, etc.)

Hoofdstuk VI – Cancellation and claim

(Originated from HISWA General Terms and Conditions for hiring vessels)

If the consumer wishes to cancel the hire agreement, he must inform the proprietor as soon as possible in writing
or electronically. In the event of cancellation, the consumer is obliged to pay the proprietor a fixed compensation
amounting to:

• 15% of the agreed hire charges in the event of cancellation at least three months before the commencement of the hire period;
• 50% of the agreed hire charges in the event of cancellation at least two months before the commencement of the hire period;
• 75% of the agreed hire charges in the event of cancellation at least one month before the commencement of the hire period;
• 100% of the agreed hire charges in the event of cancellation within one month of the commencement of the hire period or, cancellation on the date of commencement of the hire period, all aforementioned compensation amounts with a minimum of € 68.

07. Once you know which boat will be appropriate for you in response to experience, number of people and budget, you can start booking. If, after booking, you still have doubt about your choice, do not hesitate to contact us. We can possible rebook to a more suitable motorcuiser as long as availability permits.

You can do your booking through:

• Yacht overview
• Last minutes
• Search and book
• Email
• by phone

ATTENTION! The minimum age to be a captain on our boats is 21 years.

When booking, you can specify whether you want to book extras such as bedding, cancellation insurance, cleaning, etc. On the basis of the list of inventory, you can see what you should and should not bring yourself. We can imagine that you’re not sure whether to book the extras or bring them yourself. You can always add later to your reservation.

After you booked a motorcruiser online you will receive an email to confirm receipt. Sequential you can expect a contract, invoice and additional information by email. Please return one signed copy to the address below by email, fax or mail. If you prefer receiving these documents by mail, you can always ask us to do so.

08. You can find the paymentconditions in the contract and Invoice. By default, the payments (excluding deposit / own risk) is divided into two payments consisting of 50% of the total rent.

• The first installment; must be on our bankaccount within 10 days.
• The second installment; two weeks before sail.

In consultation it is posible to split the payments in more than two installments. You can pay with PIN, Creditcard (VISA + Mastercard + American Express) and cash (No cheques!!!)

If you transfer a payment from inside Europe, we prefer to receive payments on our “Rabobank” account. For payments from outside Europe, you can best transfer the amount to our “ING”-account (account numbers are listed on the invoice). Optionally, you can also pay by credit card, indicate this when booking.

09. You leave with a full tank of diesel. In general this is sufficient for your boating holiday. The ship will be refueled on return. Depending on the length of your boating holiday and the chosen route the costs for diesel are approximately € 120 aweek.

10. You can find the times of boarding and return on the contract and invoice. We appreciate it very much if you stick to these times. The time of boarding is the time that you are allowed onboard and not necessarily the time to be given the instructions of the boat.

If you arrive too early, the chances are that the boat is not ready. Our cleaners need time to properly clean the boat. And any damage from previous renters must be repaired. We strive to make everything ready in time, so you can board on time. But it can happen boarding is possible later than indicated on the contract.

Do not expect upon arrival you will receive instructions directly. Especially when arriving on Friday from 18:00, which is the busiest day of arrival and departure, the instructions of the approximately 20 boats are spread over Friday and Saturday (depending on the weather, crowds and which boat you booked).

The time and date you have to return the boat is mentioned on the contract and invoice. Keep om mind, the boat needs to be clean and empty on the date and time mentioned on the contract and invoice. If you return too late the new customers will probably not be able to board on time. We can charge a fee of about € 75,- (depending of how much later you return the boat). Bad weather is also no reason not to return the motoryacht on time. You need to check the weather forecast yourself
and if necessary adjust your route to be back on time.

11. The time and date you have to return the boat is mentioned on the contract and invoice. Keep om mind, the boat needs to be clean and empty on the date and time mentioned on the contract and invoice. If you return too late the new customers will probably not be able to board on time. We can charge a fee of about € 75,- (depending of how much later you return the boat). Bad weather is also no reason not to return the motoryacht on time. You need to check the weather forecast yourself
and if necessary adjust your route to be back on time.

During refeuling the motoryacht will be checked by our staff for damages and possible cleaningcosts. We do appreciate it very much if you report damages and defects on the motoryacht and/or inventory.

At our office the return of the deposit is made minus:

– Damage outside
– Damage inside, interior
– Damage inventory (cups / cutlery etc.)
– Damage to third parties

In addition, the costs are also settled for:
– Diesel
– Possible cleaning

12. You can choose to clean the boat yourself or add this to your reservation. Keep in mind! If you let us do the cleaning, you still need to do the basic cleaning. Cleaning product are on board.

You can borrow a vacuumcleaner on return (especially to vacuum the interstices of the hatches). De motoryacht needs to be clean and tidy before the day and time mentioned on the contract.

Basic cleaning (also valid if you included cleaning in your reservation)

• plates, pans, cutlery, cups etc. must be washed and put into the cabinets dry
• wastebaskets emptied and garbage bags should be disposed in the large grey container on the shipyard
• refrigurator empty and clean
• toilet and shower clean

Cleaning the motoryacht yourself (avoid cleaning costs):
If you clean the motoryacht yourself, we expect the following (next to the basic cleaning):

• windows cleaned; inside and outside
• a clean deck
• Vacuumed floor
• clean cupboards, kitchen etc. …

Costs for prebooked cleaning:

• €40,00 for the Palan 800
• €60,00 for the Palan Sport 950 AK/OK, Palan C 950, Palan DL 1100 and Palan Sport 1100 OK
• €80,00 for the Super Vios, Blauwe Hand and Jacabo

 

13. Our boats are equipped with a full inventory.

Click here to open the inventory.

• pans, plates, cups, glasses, cutlery etc.
• pillows
• deckchairs
• A little fridge (60 liter)
• Almanac and navigation maps are on board as standard
• …

We offer the possibility to add the “extra’s” to you reservation:

• Duvet / comforter (incl. pillowcases, fitted sheets, etc.) € 15,00 p.p
• Sleeping bag € 7,00 per Unit
• Set of towels (2 towels + washcloth) € 4,00 per set
• Kitchentowel and tea towel € 2,00 per set
• life jacket (recommended for small children) €5,00 per Unit
• Cancellationinsurance (5% of the rent of the boat)
• Dinghy (incl. 5 PK buitenboordmotor) € 125,00 a week
• Pets € 30,00 per pet
• TV (flatscreen) + digitenne € 40,00 a week.

If you order no bedding, you must bring your own pillow covers and mattress covers. Pillows are standard on board.

 

14. You do not need to buy the Almanac and navigation maps. These are on board our ships. The maps that are used the most are H: Hollandse Plassen and I: Vechtse plassen.

ANWB Waterkaarten app
“The ANWB Waterkaarten app” has become a household name among boaters. The app contains all the “ANWB Waterkaarten” from Netherlands and all information on waterways, marinas and opening times of bridges and sluices from the “ANWB Wateralmanak 2”. The app is suitable for Apple and Android! More information on www.anwbwatersport.nl

Cost downloading the app navigation charts
Downloading the app is free. You will also have the opportunity to try the app 2 days for free, after that you can take a subscription. Depending on your length of cruise you can subscribe for the most suitable period:

• One week (€ 5,49)
• One month (€ 10,99)
• One year (€ 42,99)

15. On some ships you can put a bike on deck. We handle a max. of 3 bikes on deck. Our advise is to rent bikes in the towns you moor. Almost all towns has a bike-rental. If you still want to bring bikes, please use blankets to protect the deck.

You can also rent bikes through us for €40,00 a week a bike. Please consult/order the bikes well before sail.  Keep in mind the bikes will limit the space on deck and can be obstructive while mooring etc.
 

16. There is always a rescue-buoy on our ships. You can always rent lifevests. Cost for lifevests are €5,00 a piece. Lifevest are not mandatory but are recommended for small children and for those who cannot swimm.

17. Most motoryachts have 12V on which you can charge your mobile phone etc. with a carcharger. If you choose to use the 220V inverter, please take into account the battery will empty sooner. You can use the inverter for appliances till (about) 300Watt (phonecharger, Laptop, …). Not all motoryachts have a 220V converter (like Palan 800, Palan Sport 950 OK en AK, Palan C 950). WARNING!! If you are not using the converter, switch it off! The converter uses a lot of power and can drain the
battery unnoticed.

Almost all motoryachts are equipped to use shore power. Only the smallest motoryachts (Palan 800) are equipped with an extention cord and adapter to be able to use shore power if necessary.

WARNING! Electrical Coolboxes can not be used on the converter. The plugs and sockets will overheat and melt.

 

18. In consulation it is possible to take your pets on board out motorcuisers (except on Palan Sport 1100 OK – Aegir). Costs are €30 a pet. We appreciate it very much, not to let your pets on the benches (linery) etc. For example: the nails of dogs often causes holes and rupture of the lining.

Fleas. Make sure your pet is without flees (a flee collar will be appreciated). Because of possible allergies of following customers an prefention of a flee-outbreak, the ship will be cleaned extra thoroughly.

19. Check the cabinets and corners, after you emptied the boat. If you notice you forgot something, let us know as soon as possible. We will store lost property for one month at the most (from the day of return). In general we try to contact the one who is on the rental agreement and discus what to do with the lost properties.

20.A defect can always happen. Please report this as soon as possible on +31 (0) 172518113. We will try to solve a simple defect by phone. Tools, fuses, oil etc. are present on the motoryacht to solve simple defects yourself.

If a defect persists, a mechanic will be send to repare the defect. It is important for us you provide as an adress as close as possible to the motoryacht which we can reach by car.

21. Please report damages, as soon as possible on +31 (0) 172518113. We appreciate a clear report of what happened and pictures of the damages for our insurance. It also helps us to make pictures to explain the situation and to collect information of witnesses and those involved. If there is any doubt about who is responsible the deposit will be withheld. As soon as proven you are not to blame, the deposit will be returned to your account.

22. You can park your car without charge. There is parking space at our harbor. Once it is full, you can park at our shipyard. Of course, you still have the opportunity to load or unload your luggage on arrival or departure.

Please report in your reservation if you are coming with a camper or similar,  so we can arrange a place for it (the standard parking spaces are too small for big vehicles).

23.
Recommended Route from Amsterdam direction Den Haag/Haarlem (A4):

1. Exit 4-“Nieuw-Vennep” to N207 towards “Alphen a/d Rijn/Leimuiden”.
2. Turn left to “Leimuiderweg/N207?
3. Turn right to “Kruisweg/N446? (Woubrugge)
4. Take the 3th exit on the roundabout to “A. de Graaflaan”
5. Turn right to stay on the” A. de Graaflaan”
6. At the end, use the curve to the left
7. Take the first turn left to “Vrouwgeestweg”

 Recommended Route from Utrecht (A2)

1. follow the signs “E25/E30/A12? towards “Rotterdam/Den Haag”
2. Take exit “12a-Bodegraven” to N11 towards “Alphen a/d Rijn/Leiden”
3. Stay left and follow the signs “Bodegraven-Centrum/Alphen a/d Rijn/Leiden”
4. Turn left to the N207 (signs to”Zwammerdam/Ter Aar/Nieuwkoop”)
5. Take the second exit on the roundabout to “Zegerbaan/N207?;
6.  Turn left to “Kruisweg/N446?
7. Take the 3th exit on the roundabout to “A. de Graaflaan”
8.  Turn right to stay on the” A. de Graaflaan”
9. At the end, use the curve to the left
10. Take the first turn left to “Vrouwgeestweg”

24.
Taxi from Schiphol – Airport
http://taxi-schipholamsterdam.nl
€ 55 euro for 4 people

---

Bus from Schiphol

• Interliner 370 till Kruisweg – Woubrugge
• Bus 182 till Kerkweg – Woubrugge

From Utrecht
You can travel by train to Alphen aan den Rijn.
From the station in Alphen aan den Rijn you can take:

• Interliner 370 till Kruisweg – Woubrugge
• Bus 182 till Kerkweg – Woubrugge

From Leiden (trainstation)

Bus 182 till Kerkweg – Woubrugge

From busstop Kerkweg – Woubrugge
It is an 8 minute walk from the busstop till our office on Vrouwgeestweg 71 – woubrugge. Our harbour is halfway the street on the leftside.

All busses passing “Kerkweg in Woubrugge”:

• Bus 182
• Bus 249

Visit http://9292.nl/en to plan your route by public transport!

25. You can read the General Conditions by clicking the link below:

https://www.laanyacht.nl/wp-content/uploads/2016/12/voorwaardenUK.pdf

26. Some points of attention:

• Be sober!! Just when driving a car, the captain is not allowed to consume alcohol or of narcotics / drugs previous or during sail. This also applies for those who help mooring etc.. Damages caused by those involved being not sober, are for own risk. These damages are not covered by your deposit/own risk of €400/€500.
• Schoes on board: Bring suitable Shoes. The deck can become slippery when wet. Shoes with (high) heels will cause damage on deck. Also note that black soles can leave streaks on the deck that are not easy to remove.
• Clothing: early and late in the boating season it can be very cold and damp on board. Make sure you bring warm clothing. Do not forget your rain gear in case you have to moor in the rain.
• Suitcases/luggage: Do not bring very large suitcases, these cannot easily be stored on board.
• Time of boarding and time of return: You can find the times of boarding and return on the contract and invoice.
• You need to be back at our base before the date and time mentioned on the contract. We need the ship back on time to repair possible damages and for the cleaners to clean the motoryacht before next clients are coming.
• Cleaning: Keep in mind, the motoryacht needs to be empty, tidy and clean (before time of return). Even if you added cleaning to your reservation you are expected to leave the ship tidy and reasonably clean.
• Safety first: Ensure that your fingers are not between the ropes or between ship and shore. It is still underestimated what a force is exerted on the ropes and the boat (especially when commercial shipping is passing).
• Identification: Before boarding you should be able to identify. It will be sufficient as the captain of the ship can show his or her Identification. It is also a requirement for insurance that the captain of the ship 21 years or older.
• Binoculars: Take a pair of binoculars, not all signs and signals are easy to read from a distance.
• Fenders: When mooring use at least two fenders and three fastening points. Do not put the fenders before the heating excaust, or it will melt.
• Stern wave: Mind your stern wave, in particular near houseboats. Timely moderate your speed!!
• Damage/defect: Immediately report occurring defects or damages on the motoryacht, or others, during your voyage.

 

27. Fishing – Vispas

We often get a request to arrange a fishing pass. Unfortunately you will have to do this yourself as it also requiered legitimation. A small VISpas costs about € 10,50. You can order these on Vispas.nl or at the postoffice. (The postoffice can charge € 2,50 deskfee). More on VISpas.nl. More information can be found at VISpas.nl.

The nearest post office is located at the address below (inside the bookstore).
Haasbeek Herenhof BV
Keizershof 78-86
2402 CX Alphen aan den Rijn
http://www.blz.nl/haasbeek