Questions & answers

The official boating season generally starts on April 1st. and ends on November 1st. (in some regions this can also be from 15 April to 15 October.) Please note that outside that period the operation of bridges and locks may be limited. And consider that it can be very cold and damp on board early and late in the boating season. (heating is present).

When embarking the instructors will tell you all about the ship you have rented. We appreciate it very much if you have prepared with the traffic rules on the water before arrival (More on https://varendoejesamen.nl/en). Especially if you have no previous boating-experience, it is important that passengers on board are also involved in the preparation and explanation. Particularly when mooring, knots and map reading. WARNING! If the weather does not permit, it may be that the explanation and lesson will be postponed to a more convenient time.

• Diesel/fuel: You start with a full tank(enough for 2 to 3 weeks). Upon return, it will be refueled and settled; on average € 120 per week.
• Deposit / Own Risk per incident: You have a damage liability of € 400 – € 800.
• Endcleaning: You can clean the boat yourself (inside and outside) or include cleaning to you booking.
• Extras: It is possible to add bedding, towels etc to your reservation.
• Port fees: € 0 to € 2,00 per meter / night.
• Bridge Money: € 0,00 to € 30,00 a week. (No bridge money in South Holland).

After booking you will receive a contract and an invoice by email as confirmation. If you did not receive the confirmation within a few working days by email; then check whether your Spam filter is blocking it. Check all information (adres, phonenumbers, dates etc.). Please adjust or complement if necessary. If you are unreachable or do not respond to any reminders, we will cancel the booking after a few attempts. We need the following to finalize the reservation:
• Signed copy of the contract returned within 5 days.
• Down payment 50% of the rent within 5 days.

We prefer to receive the second payment and the deposit by bank transfer 2 weeks before embarking.

The alleged deposit is your own risk / liability for:
• Damaged or missing inventory
• Damage on our motoryachts inside and outside
• Damage to third parties

For all damages to the alleged deposit, you are liable and the amount will be deducted from your deposit (per incident).

Our motor yachts are fully insured, but for all damage up to the deposit you are liable yourself and the damage amount will be deducted from your deposit (per claim).
For insurance, we would like to receive a copy of the identification of the contracting party (the person who concluded the rental agreement) when embarking, on which you can cross out the BSN number.
The insurance requirement is that the hirer of the ship is 21 years of age or older and has legal capacity.

Because of reasons of insurance and safety and to prevent serious accidents we do not allow to travel the big waters like the IJsselmeer, Lek, Waal, Merwede, Maas and the IJssel. The Hollandse IJssel is permitted.
The Big rivers have specific navigation rules that one should know. There is also much more professional shipping and current that has to be taken into account. The IJsselmeer is too unpredictable for unexperienced. The weather can change very quickly so it can be unexpectedly dangerous.

If you do not have a cancellationinsurance yourself, you can add this to your reservation. We charge 5% of the basic rentalprice of the ship (without the valid discounts). Only possible with direct bookings at our company.

Covered reasons for cancellation:
• desease, death or accidents of family; husband/spouse, brothers, sisters, parents, parents in law, (foster-) children.
• divorce; after reservation
• unvoluntary unemployment without own blame; not later than 1 month after ending off the booked holiday.
• unexpectedly not getting a Visa; unless requested too late
• malfunction of private vehicle short before departure
• allocation rentalhouse; within 30 days before start of the trip.
• buying a house; on deliver and/or transferdate within 60 days before start of the trip.

Exceptions coverage of cancellationinsurance:
• war, terrorism, riots etc.
• flu epidemic/pandemic
• Bad weather is not a valid reason for cancellation.

All ships are supplied with shore power. If this is connected, you can use 220 Volts. If you do not sail every day, it is advisable to connect the boat to shore power every other day for charging the batteries.
Most motoryachts have 12V on which you can charge your mobile phone etc. with a carcharger. An USB-connection is not standard. It is best to bring the USB plug yourself.

Our ships are equipped with complete crockery, pans, refrigerator, etc. In principle, you only need to provide the textiles yourself. Pillows are provided, but duvets and blankets are not standard on board. When requesting information or after booking, you will receive a document with all the information (inventory list, possible extras, etc.).

On return we expect that the basic cleaning has been carried out and that the boat is neatly returned. Cleaning products to do the basic cleaning are on board. Please note! The boat must be empty, clean and abandoned before the time of return stated on your contract.

In consulation it is possible to take your pets on board out motorcuisers (except on Kievit, Passant, Aegir, Merel and Pelikaan). Costs are €30 a pet. We appreciate it very much, not to let your pets on the benches (linery) etc. For example: the nails of dogs often causes holes and rupture of the lining

In consultation you can put a bike on deck. We handle a max. of 3 bikes on deck. Our advise is to rent bikes in the towns you moor. Almost all towns has a bike-rental. If you still want to bring bikes, please use blankets to protect the deck. Keep in mind the bikes will limit the space on deck and can be obstructive while mooring etc.

You can also rent bikes through us for €40,00 a week a bike. Please consult/order the bikes well before sail. If you prefer to rent normal bicycles, it is best to contact https://www.vanraadfietsen.nl/over-ons/contact/

You can park your car with us free of charge at the harbor and at our shipyard. GPS : 52.1619568 x 4.640012599999977

We often get a request to arrange a fishing pass. Unfortunately you will have to arrange this online on https://www.vispas.nl/#!/info.

Click here for more information about sailing during the corona crisis.

HISWA GENERAL TERMS AND CONDITIONS FOR THE HIRE OF VESSELS.